Refund and Returns Policy

At Perfume Hub, we strive to provide the best quality products to our customers. Please read our return and refund policy carefully.

1. Return Eligibility

We only accept returns under the following conditions:

  • The product received is damaged, defective, or incorrect (wrong item delivered).
  • The product must be unused, unopened, and in its original packaging.

❌ We do not accept returns if:

  • The customer does not like the fragrance.
  • The product has been opened or used.

2. Return Request Time

  • Customers must raise a return request within 6–7 days of delivery.
  • Requests made after this period will not be accepted.

3. Mandatory Proof (Unboxing Video)

  • An unboxing video is mandatory to process any return or refund request.
  • The video must clearly show:
    • The package being opened
    • The product condition
  • Claims without an unboxing video may be rejected.

4. Return Process

To request a return, please contact us at:

📧 perfumehub0@gmail.com

Include:

  • Order ID
  • Issue details
  • Unboxing video proof

Our team will review your request and respond within 2–3 working days.

5. Refund Process

  • Once the return is approved, the refund will be processed within 6–7 working days.
  • The refund amount will be credited to the original payment method.

6. Refund Credit Timeline

  • It may take an additional 10–15 working days for the amount to reflect in your account, depending on your bank/payment provider.

7. Shipping Charges

  • If the return is due to our error (damaged/defective/wrong product), we will handle the return process.
  • In other cases, returns are not applicable.

8. Contact Us

For any queries regarding returns and refunds, please contact:

📧 perfumehub0@gmail.com